PRIVACY POLICY

This policy explains how and why we use personal information. It should be read in conjunction with our cookies policy, which provides details of how we use cookies and similar technologies to enable you to browse our website effectively.

ABOUT US

We are HANDS ON FIRST a service company with offices in UK and Spain. These are our addresses:

UK: 1101 Roma, Victoria Warf, Watkiss Way, CARDIFF CF11 OSJ

SPAIN: Urbanización Monte Mayor Golf & Country Club, Oficina de Ventas, 29679 Benahavís (MALAGA).

WHAT INFORMATION WE COLLECT

If you purchase services from us, communicate with us, or do business with us, this will result in us collecting personal data about you (for example, we collect the name, address, email, fax and telephone number of private or business contacts). We also collect information provided if you fill in a form, complete a survey, etc., which may include contact information that we decide to use for marketing purposes (please see ‘Marketing’ below). We do not normally collect sensitive personal data. In the event you provide us with any sensitive personal data, we will take extra care to ensure your rights are protected.

HOW WE USE YOUR INFORMATION

We only ever use your personal data with your consent, or to the extent necessary to:

  • – enter into, or perform, a contract with you;
  • – comply with a legal duty;
  • – remember your preferences e.g. for marketing material reception;

We will only use your information for the purpose it was collected. We will never sell your personal data or share it with third parties.

MARKETING

You can choose to ‘opt out’ of HANDS ON FIRST marketing communications by clicking the ‘unsubscribe’ link at the bottom of our emails. If you wish to change your contact details or preferences please email us at monique@handsonfirst.com

COMPLAINTS / SPAM

If you have received an email or other communication sent by HANDS ON FIRST that you believe is spam or in violation of our acceptable use policies, please contact us at monique@handsonfirst.com.

SECURITY

We employ a variety of security measures to keep personal data safe and to prevent unauthorized access to, or use or disclosure of it.

DATA RETENTION

We keep the information provided to us by our clients until our service is complete. We will continue to store limited information about the client for up to 6 years for accounting, record keeping and administrative purposes. If we consider there is a need to store records for longer (for example, the service has been the subject of a dispute or claim) then we will retain the data for as long as is necessary.

YOUR RIGHTS

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which (for individuals) are as follows:

  • – the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of it;
  • – the right to have inaccurate data rectified;
  • – the right to object to your data being used for marketing or profiling;

If you would like further information on your rights or wish to exercise them, please write to monique@handsonfirst.com.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. We do not control those other sites and we cannot be responsible for the content of those sites or for the protection of any information you provide to other sites (which are not governed by this privacy policy).

QUESTIONS

Any questions about your personal data or this policy should be directed to monique@handsonfirst.com or to our postal addresses:

UK: 1101 Roma, Victoria Warf, Watkiss Way, CARDIFF CF11 OSJ

SPAIN: Urbanización Monte Mayor Golf & Country Club, Oficina de Ventas, 29679 Benahavís (MALAGA).

CHANGES TO THIS STATEMENT

Our privacy policy may be updated from time to time. Last modified: 30/08/2018